Frequently Asked Questions – Baff Candle Ghana
1. About Our Products
Q: Are Baff Candle products made in Ghana?
A: Baff Candle began in the UK and has expanded to Ghana, bringing the same premium quality, hand-poured soy wax candles and pure essential oils to our local store.
Q: Are your candles safe and eco-friendly?
A: Yes. We use 100% natural soy wax, cotton wicks, and premium fragrance blends for a clean, long-lasting burn—free from paraffin, parabens, and harmful additives.
Q: Are your essential oils pure?
A: All Baff Candle essential oils are 100% pure, organic, and ethically sourced. They contain no fillers or synthetic fragrances.
2. Using Our Products
Q: How do I use essential oils safely?
A: Always dilute with a carrier oil before applying to skin, avoid contact with eyes, and keep out of reach of children and pets. See our Essential Oil Safety Guide for details.
Q: How long do your candles burn?
A: Burn times vary by size. Our three-wick luxury candles burn for up to 60 hours when used correctly.
Q: Can I leave my diffuser running all day?
A: We recommend running it for 15–60 minutes at a time to avoid overwhelming the senses and to maintain oil quality.
3. Orders & Delivery
Q: Do you deliver nationwide?
A: Yes, we deliver across Ghana. Delivery times vary by location but typically take 1–5 working days.
Q: What payment methods do you accept?
A: We accept cash, mobile money, bank transfer, and approved online payment methods.
Q: Can I collect my order in person?
A: Yes, we offer in-store collection at our Ghana shop.
4. Returns & Exchanges
Q: Can I return a candle or essential oil if I change my mind?
A: For hygiene and safety reasons, opened products cannot be returned. Unused items in original condition may be exchanged within 7 days.
Q: What if my product arrives damaged?
A: Please contact us within 48 hours of receiving your order, with proof (photos or videos), and we’ll arrange a replacement or refund.
5. Safety & Storage
Q: How should I store my candles and essential oils?
A: Store in a cool, dry place away from direct sunlight and heat. Keep bottles and lids tightly closed to preserve quality.
Q: Are your products safe for pets?
A: Some essential oils are not safe for pets. Always research specific oils before diffusing around animals.
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